1st line IT Service Desk Analyst /Customer Help Desk/ IT Help Desk
Our client is looking for support in their fast-paced 1st line IT Help Desk as an IT
Service Desk Analyst - you will be providing 1st line customer support for I.T. system users within UK business based in Huddersfield.
The role as a 1st line IT Service Desk Analyst /Customer Help Desk will require you to handle the following.
* 1st line Service Desk application issues,
* Communication, hardware calls and queries from all levels of the business
* Primary interface between system users, IT staff and external service providers
* Support all 1st line IT queries for employees on ServiceNow. Wherever possible, resolve and close calls at the point of first contact.
* Answer calls and logging calls in a professional service led manner whilst escalating and log calls to 2nd /3rd line Support where issues cannot to be resolved at 1st line IT Support level.
* Manage the IT Infrastructure Lib...

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