Role: Operations Support Administrator
Location: Huddersfield but remote working is offered at this time
Salary: up to £22K DOE
Hours: Monday to Thursday 9am- 17:30pm Friday 9am-17:00pm
Company: Our client is a UK leading IT and Telecoms company, delivering tailored IT and telecoms solutions to small and large scale businesses.
Role:
Provisioning:
* Liaise with carriers and suppliers to place orders for all voice and data products
* Utilise various portals for the different products and suppliers.
* Record accurate details on our in house CRM package and billing system.
* Project-manage the provisioning and provide regular feedback and updates to the customer via telephone and email.
* Liaise with other internal departments to ensure smooth delivery of all services.
Customer Service:
* Answering the telephone and emails and dealing with first-line queries.
* Logging support cases both internally and with external suppliers.
*...

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